Shipping Policy

Shipping & Delivery


We are proud to offer worldwide shipping services that currently operate in over 185 countries.

Nothing means more to us than bringing our customers great value and service.

We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.


How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.


Do you ship worldwide?

Yes, We provide free shipping to over 185 countries arround the world. However, there are some locations we are unable to ship to. If happen that you located in one of those countries we will contact you.


What about customs?

We are not responsible for any custom fees once the item have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your countrie.


How long does shipping take?

Shipping time varies by locations. These are our estimates:


Location

Estimated Shipping Time

United States

10-20 business days

Canada - Europe

15-30 business days

Australia - New Zealand

20-40 business days

Mexico - South America

20-40 business days


*This doesn’t include our 2-5 days for processing time*


Do you provide tracking information?

Yes, you will receive an email once you order ships that contains your tracking informations. If you haven’t received the tracking informations withing 5 days, please contact us.


My tracking says “no information available at the moment”.

For some shipping companies, it take 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.


Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.


If you any other questions, please don't hesitate to contact us and we will do our best to help you out.


MiniSMARTworld team.